CSR - IT&T

Customer Service Representative - IT&T Coordinator

The Customer Service Representative – IT&T is responsible for providing exceptional and professional customer service to both existing and potential clients, with a primary focus on handling IT and telecommunications enquiries. The CSR-IT will face both internal and external users and deal with any problem arising from computer/technology usage and connection, as well as hardware/software enquiries (e.g. PC set-up/installation).

Key responsibilities

· Deal with computer/technology/telecommunications problems (e.g. change IP address of the computer or handle proxy-setting checks in web browsing programs)
· Handle enquiries relating to hardware/software (e.g. PC and telephone set-up/installation)
· Provide customer service/secretarial support to clients in offices/meeting rooms according to Regus procedure
· Set up of show offices and meeting rooms and prepare offices for client move-ins

Ideally you will possess

· Tertiary qualification in computer science or related discipline
· A minimum of two years’ work experience in providing user support service in a multi-national corporation / business centre / hospitality industry
· Experience in working according to set procedures
· Able to work independently with diversified computer systems (e.g. basic DOS commands, basic hardware configuration, proxy setting in web browsing programs and MS Word, Excel, PowerPoint, Outlook)
· Experience in patching telephone data between ports
· Fluency in spoken and written English
· First Aid certificate preferred but not essential

Please email your full resume in Microsoft Word format in English (stating your name, contact details, qualifications, availability, current and expected salary) to bharati.moriani@regus.com