IT Service Desk Analyst

Responsibilities:

* Service Desk Analyst is the first point of escalation for Customer Users Incidents, Requests or Changes. Upon receiving a Customer User contact, the First Level Support Analyst either resolves the contact or refers the contact to the appropriate resolution group, to the establish Operating Level Agreements (OLA) and QHSE standards.

Requirements:

* Minimum Diploma-3 degree graduate in IT, Computer Science or Electronic from respected polytechnic/university with high GPA
* Have technical competence in Operating System, Application and Networking technologies
* Excellent command of English (fluent in Chinese, French or Japanese would be an advantage)
* Have good interpersonal skill and able to work within a team oriented environment
* Able to work under pressure and have analytical and problem-solving skills
* Excellent customer service and communication skills – both written and verbal
* Well organized and disciplined; Able to interpret a wide variety of documentation
* Ability to work on shift (night or during weekend/public holiday)
* Test Location in Jakarta

If you meet the requirement, please apply online at:

http://jobs.experd.com/schlumberger
or send your CV at: ria@experd.com