IS&T Desktop Support Specialist

Responsibilities:

* To provide responsive and effective first line IT technical support to customers.
* To provide responsive and effective desktop and office productivity software support to customers, both windows and open source platforms.
* To take ownership of customer problems and be proactive when dealing with customer issues.
* To log all calls on the call logging system.
* Support customers in the use of computer equipments by providing necessary training or advice.
* To escalate more complex problems to the relevant parties.
* To arrange for external technical support when problems cannot be resolved in-house.

Requirements:

* Female preferred
* Bsc (S1) in IT related degrees required.
* Having 5 years experiences as IS&T (Dekstop) Support.
* Strong knowledge of Windows and Open Source Operating Systems.
* Experience with using and troubleshooting office productivity software such as Microsoft Office and Open Source Office applications.
* Experience with using and troubleshooting email systems such as Exchange and Notes within a network environment (permissions, calendar sharing, delegation, etc).
* Good Analytical and problem solving skills.
* Good knowledge of PC Hardware setup and configurations.
* Good command of verbal and written English
* Dynamic, motivated and initiative individual who is willing to take increased responsibility and challenges

Please visit our website at www.gunungsewu.com.
If you feel this challenging assignment is just what you are looking for, please submit your application with CV including current and expected salaries with recent photograph to: recruit@gunungsewu.com.